Privacy Policy

1. Introduction

Outcome Labs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered workflow automation software and related services (the "Service").

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide Directly

Account Information:

Name, email address, phone number, and company details
Username, password, and security credentials
Payment and billing information
Profile information and preferences

Content and Usage Data:

Workflow configurations and automation rules
Integration settings and API configurations
Files, documents, and data you upload or process
Custom fields, templates, and user-created content
Support communications and feedback

2.2 Information We Collect Automatically

Technical Information:

IP address, browser type, and operating system
Device identifiers and hardware information
Log files, including access times and pages viewed
Cookies and similar tracking technologies
API usage patterns and performance metrics

Usage Analytics:

Features used and frequency of use
Workflow execution data and performance metrics
Error logs and debugging information
User interaction patterns and navigation paths
Time spent using various features

2.3 Information from Third-Party Integrations

Integration Data:

Data from connected applications and services
OAuth tokens and authentication credentials
Synchronized data from integrated platforms
Webhook notifications and event data
Third-party API responses and metadata

3. How We Use Your Information

3.1 Primary Service Functions

Service Provision:

Providing and maintaining the workflow automation platform
Processing and executing your automated workflows
Facilitating integrations with third-party services
Managing your account and subscription
Processing payments and billing

AI and Machine Learning:

Training and improving our AI algorithms
Providing intelligent workflow recommendations
Optimizing automation performance
Detecting patterns and suggesting improvements
Personalizing your user experience

3.2 Service Improvement and Development

Analytics and Optimization:

Analyzing usage patterns to improve features
Identifying and fixing technical issues
Developing new features and capabilities
Conducting research and development
Creating aggregated, anonymized insights

Quality Assurance:

Monitoring service performance and reliability
Ensuring data accuracy and integrity
Testing new features and updates
Maintaining security and compliance standards

3.3 Communication and Support

Customer Support:

Responding to inquiries and support requests
Providing technical assistance and troubleshooting
Offering training and onboarding support
Sharing product updates and announcements

Marketing Communications:

Sending service-related notifications
Sharing product updates and new features
Providing educational content and best practices
Conducting surveys and collecting feedback

4. AI and Machine Learning Processing

4.1 How AI Uses Your Data

Model Training:

We may use aggregated, anonymized data to train our AI models
Personal identifiers are removed before use in machine learning
Training data helps improve automation suggestions and performance
Models learn from usage patterns across our user base

Personalization:

AI analyzes your workflow patterns to provide personalized recommendations
Machine learning algorithms optimize automation performance for your specific use cases
Intelligent features adapt to your preferences and usage patterns

4.2 AI Data Safeguards

Privacy Protection:

Personal data used for AI training is anonymized and aggregated
We implement differential privacy techniques where applicable
Individual user data cannot be reverse-engineered from AI models
Sensitive data is excluded from machine learning processes

Control and Transparency:

You can opt out of certain AI features through your account settings
We provide explanations for AI-generated recommendations when possible
You maintain control over which workflows utilize AI functionality

5. Data Sharing and Disclosure

5.1 We May Share Your Information With:

Service Providers:

Cloud hosting and infrastructure providers
Payment processors and billing services
Analytics and monitoring services
Customer support and communication platforms
Security and fraud prevention services

Business Partners:

Integration partners for connected services
Technology partners for enhanced functionality
Resellers and distribution partners (with your consent)

Legal Requirements:

Government authorities when required by law
Law enforcement for legitimate investigations
Courts and legal proceedings as mandated
Regulatory bodies for compliance purposes

5.2 We Do Not Sell Your Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Any sharing is limited to the purposes described in this Privacy Policy.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

6. Data Security

6.1 Security Measures

Technical Safeguards:

Encryption of data in transit and at rest
Multi-factor authentication and access controls
Regular security audits and penetration testing
Automated threat detection and response systems
Secure coding practices and vulnerability management

Organizational Safeguards:

Employee training on data protection practices
Background checks for personnel with data access
Incident response and breach notification procedures
Regular security policy reviews and updates
Third-party security assessments

6.2 Data Breach Response

In the event of a data breach, we will:

Investigate and contain the incident promptly
Notify affected users and relevant authorities as required by law
Provide guidance on protective measures you can take
Implement additional safeguards to prevent future incidents

7. Data Retention

7.1 Retention Periods

Account Data: Retained for the duration of your account plus 90 days after termination Workflow Data: Retained according to your subscription plan and legal requirements Usage Analytics: Aggregated data may be retained indefinitely in anonymized form Support Communications: Retained for up to 7 years for quality assurance and legal compliance Financial Records: Retained according to applicable tax and accounting requirements

7.2 Data Deletion

Upon account termination or upon request, we will delete your personal data within a reasonable timeframe, except where retention is required by law or for legitimate business purposes.

8. Your Privacy Rights

8.1 Access and Control

Account Management:

Access and update your account information
Download your data and workflow configurations
Manage privacy and communication preferences
Control third-party integrations and permissions

Data Portability:

Export your data in common formats
Transfer data to other services where technically feasible
Receive copies of your personal information

8.2 Rights Under Privacy Laws

Depending on your location, you may have additional rights including:

European Union (GDPR):

Right to access your personal data
Right to rectify inaccurate information
Right to erase personal data ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

California (CCPA/CPRA):

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale of personal information
Right to non-discrimination for exercising privacy rights
Right to correct inaccurate personal information

Other Jurisdictions:

We comply with applicable privacy laws in all jurisdictions where we operate
Additional rights may apply based on your location

8.3 Exercising Your Rights

To exercise your privacy rights, contact us at [privacy@company.com] or through your account settings. We will respond to requests within the timeframes required by applicable law.

9. International Data Transfers

9.1 Cross-Border Processing

Our Service operates globally, and your data may be processed in countries other than where you reside. We ensure appropriate safeguards are in place for international transfers, including:

Standard Contractual Clauses approved by relevant authorities
Adequacy decisions where available
Other legally recognized transfer mechanisms
Binding corporate rules and certification programs

9.2 Data Localization

Where required by law, we maintain data within specific geographic boundaries and comply with local data residency requirements.

10. Cookies and Tracking Technologies

10.1 Types of Cookies We Use

Essential Cookies:

Authentication and session management
Security and fraud prevention
Core functionality and user preferences

Analytics Cookies:

Usage statistics and performance monitoring
Feature adoption and user behavior analysis
Service optimization and improvement

Marketing Cookies:

Personalized content and recommendations
Marketing campaign effectiveness
Social media integration

10.2 Cookie Management

You can control cookies through your browser settings or our cookie preference center. Note that disabling essential cookies may affect Service functionality.

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

12. Changes to This Privacy Policy

12.1 Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes through:

Email notifications to your registered address
Prominent notices on our website or Service
In-app notifications or alerts
Updated policy effective dates

12.2 Continued Use

Your continued use of the Service after policy changes constitutes acceptance of the updated Privacy Policy. If you disagree with changes, you may terminate your account.

13. Third-Party Services and Links

13.1 Integration Partners

Our Service integrates with various third-party applications and services. These integrations are governed by the privacy policies of the respective third parties. We encourage you to review their privacy practices.

13.2 External Links

Our Service may contain links to external websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

14. Compliance and Certifications

14.1 Industry Standards

We maintain compliance with relevant industry standards and frameworks, including:

SOC 2 Type II compliance
ISO 27001 certification
GDPR compliance program
Industry-specific regulations as applicable

14.2 Regular Audits

We conduct regular privacy and security audits to ensure ongoing compliance with this Privacy Policy and applicable laws.

15. Contact Information

15.1 Privacy Inquiries

For questions about this Privacy Policy or our privacy practices, contact us at:

Privacy Team
Email: info@outcomelabs.ai

15.2 Data Protection Officer

If required by applicable law, our Data Protection Officer can be reached at [dpo@company.com].

15.3 Supervisory Authority

If you're located in the EU, you have the right to lodge a complaint with your local supervisory authority if you believe our processing of your personal data violates applicable law.

This Privacy Policy is effective as of the date listed above and applies to all users of our Service.